Why is a User marked red?

Last updated on July 8, 2024

A user marked red shows that he or she has been locked out of his or her account by entering the wrong password too many times. 

The lock-out can be removed either by the user resetting their password on the log-in page OR by an Administrator or InfoDesk Support setting a new password manually in InfoDesk Admin > Users.

To reset your password on the log-in page:

1. Go to the InfoDesk login page.
2. Click on Forgot your password?
3. Follow the instructions to reset the password.