Subscribe Others to Alerts

Last updated on March 15, 2024

Introduction

As a Superuser Admin, you can subscribe other users to an Alert. The feature aims to assist Superuser Admins when they get requests to subscribe other users to alerts.

The Subscribe Others feature is available in Search and Dashboards and allows you to:

• Subscribe multiple users to alerts.
• Add or remove users from existing alerts.
• View and manage other users’ subscriptions on the User page in Admin.
• Update the alert schedule.

When subscribing other users, you can choose to subscribe to:

• A selected shared saved search
• An existing shared saved search identical to the current search criteria
• A new shared saved search

Subscribe Others - Use Cases

This feature makes it easy for you to assist end-users when they reach out to you with a request for information. When they ask for information, you can create a saved search matching their request and subscribe them to the saved search.

As a Superuser Admin, you may also want to get an overview of your end users' subscriptions to assist them in managing them.

How to Subscribe Others

You can subscribe Others to searches by using the Subscribe button in Search.

1. Navigate to Search.
2. Use the filter options to filter the content.  You can, for example, enter a search query in the search bar, use the filter menu, or select a ready-to-use saved search in the saved search drop-down. Your selected filter will display as black pills on top of the post list.
3. Click the Subscribe button on the right above the Post list and select the Subscribe Others option in the Subscribe drop-down.
4. Name the subscription. This name will be the email subject of the alert and the name displayed on the Unsubscribe page and Subscription page in Wide Narrow.
5. Schedule the alert.
6. Click the Subscribers tab on top of the form.
7. Search and add one or multiple users to the alert and click Save.

GOOD TO KNOW

• If you forget to schedule the alert, it will be sent every Monday around 7 am.
• Alerts scheduled at the same time will be merged into a Combined alert.
• The subscribed users will only receive an alert if and when there are posts matching the saved search.

How to manage Alert Subscriptions for others

Add or remove users from existing Alerts

You can add or remove users from existing alerts on the Search page.

1. Navigate to Search and select the saved search your Alert is based on.
2. Click the arrow beside the Subscribe button and select the Subscribe Others option.
3. Click the Subscribers tab and add or remove users from the Alert. Click Save.

View and manage users’ subscriptions on the User page in Admin

You can view and manage users’ subscriptions on the User page in Admin.

1. Navigate to the Users page in Admin.
2. Search for a user and click the More button in the Edit column on the user row. Select the Alert Subscriptions option.
3. You can now view all the users’ subscriptions and remove the user from any of the subscriptions.

Update the alert schedule

You can easily update the alert schedule on the Search page.

1. Navigate to Search and select the saved search your Alert is based on.
2. Click the arrow beside the Subscribe button and select the Subscribe Others option.
3. Update the alert schedule and click Save.

User Access: Subscribe others are available for Superuser Admins.