How to Configure an InfoDesk News Library Feed

Last updated on July 15, 2024

Introduction

The InfoDesk News Library provides news content from 70K+ sources in 45 languages, covering more than 180 countries.

Create, filter, and connect the feed based on your content preferences.

Connect an InfoDesk News Library Feed

To connect an InfoDesk News Library Feed to your Inbox, follow these steps:

1. Navigate to Inboxes and open your Inbox. Select InfoLab from the More menu on the far right in the top menu of the inbox.
2. Click the New Feed button and select the InfoDesk News Library feed in the drop-down menu. This will open a new form called "New InfoDesk News Library Feed".
3. Enter a name for your feed. The feed name will be displayed on the InfoLab feed overview page.
   We recommend that the feed name include a short description of the content and the type of information.
4. Choose the target inbox for your feed. Note that if you start from an Inbox, you will not be able to select another inbox.
5. Click the Save button. You will now be directed to the Preview and Add Filter page, where you can add filters to retrieve specific content from the InfoDesk News Library.
   
   
   
   
6. Use the Filter menu to the left to add filters to your feed.
   

   This step is very important to reduce the amount of data and ensure that the information that reaches your inbox is relevant.

   a) Enter keywords or phrases in the Title, Description, or Content Text filter search bars.

   b) Use the predefined filters and filter facets along with the AND, OR, and NOT operators to further refine your search. Commonly used filters are Industries, Source Ranks and Sources.
   Note that filters and facets are only enabled when content matches the filters.

   c) To narrow down the search results by publication date, use the Date dropdown at the bottom of the filter menu and select the desired time period.

   Read the “Filter Options” and “Best Practices” sections below for more instructions and best practices on filtering your feed. You will find more information about combining keywords and creating search strings in Help.
   
   

7. Preview the filter result in the Preview Post list and adjust your filter options until you are satisfied with the result.
   
   The chart above the post list displays the number of retrieved posts within the specified Time period, providing an estimate of the amount of information that your feed will generate over time. You can change the Time Period by clicking the calendar on top of the bar chart.
   
   Red bars indicate that your feed will generate more information than is allowed in your inbox. Change your filters until the bars are all yellow.
   
   

8. When you are satisfied with your filter, click the Save button to save your new feed. Alternatively, you can click the Next button to proceed to the Settings page.

   a) On the Settings page, you can change the feed name, add a description of the feed, and change the target inbox.

   b) Optionally, Check the Restricted checkbox to prevent others from updating the feed. When restricted, a padlock icon will appear on the Feed in InfoLab.

   c) Click Save to save your changes.
   
   Your feed is now connected to your inbox and available from the Feed page in InfoLab.

   
   

Filter Options

This section contains detailed information about the Filter options for InfoDesk News Library feeds.

The filter menu offers two search options that can be combined to optimize your search results.

These options include free text search and InfoDesk News Library-specific filters. Most of the filters provide predefined facet options that you can select from to specify your filter. Note that filters and facets are only enabled when content matches the filters.

Use the AND, OR, and NOT operators to further refine your search.

Use the OR operator to include one or the other facet within a filter category. This gives a wide search.

Use the AND operator to require that both facets be included within a filter category. This narrows the search.

Use the NOT operator to exclude specified facets within a filter category.

Your search result will be displayed above the bar chart to provide an overview of your chosen filters. If you have more than four filter buttons, click the Show more button to view all filters.

If the post list view is empty, no content matches your search within the set time period or filters. Change the Time period or adjust the filters and preview the result. The default period is “Past week”.

Text Filter

The Text filter allows for free text searches. You can use a single keyword, combine several keywords, or create a complete search string.

You can choose to search in the Title, Description, or Content depending on how wide or narrow you want your filter to be.

Title: Only include content matching your search query in the article title. This is the narrowest text search.

Description: Search in the article Description for a broader search.

Content: Search in the full Content for the broadest search.

Predefined Filters and facets

The InfoDesk News Library Filter menu includes a range of predefined filter and facet options. Use the filter search bar and then click on the facet buttons to set your filter.

Industries: Search for an industry or use the predefined industry facets to filter by industry. Click on “Show more” to view all the options. This filter is commonly used and a good start when creating a filter.

Companies: Search company names or use the predefined company facets to filter by company. Click on “Show more” to view all the options. Use this filter to delimit the filter to specific companies.

Editorial Rank: The editorial ranking is only applied to news sources. It is a source-level categorization indicating an editorial ranking of the sources.

There are five Editorial source ranks:

1. Source Rank 1: Top international, national, and business news sources, e.g. the New York Times, BBC, CNN, The Economist.
2. Source Rank 2: Top regional sources, e.g., Houston Chronicle, Scotsman Online, MIT Technology Review, Pharmaceutical Journal, Advertising Age.
3. Source Rank 3: A broad range of news sources of good editorial quality. Includes the following types of news sources: industry-specific news sources, country-specific news sources, government department press releases, international organizations, and dedicated sports news sources.
4. Source Rank 4: Covers a broad range of news sources, newswire sources, and sources with a local focus.
5. Source Rank 5: Covers non-news sources and data like Message boards, and Miscellaneous consumer sources.

Source Ranks: Search for the most used sources within different source categories. This filter helps you limit your search to the five most used sources within a source type.

Source Topics: Search source topics or use the predefined facets to filter by source topic. Click on “Show more” to view all the options. Use this filter to limit your sources within a specific topic area, such as sources about the arts or business.

Login Statuses: This filter option allows users with subscriptions to search and include premium content from paid sources.

• Reg means Requires free registration
• Prem means Premium content
• Sub means Requires a Paid subscription

Languages: Search languages or use the predefined language facets to filter by language. Use the NOT operator to exclude languages. You can select one or several languages. Click on “Show more” to view all the options. Note that the preview post list will be empty if there is no content in the selected language.

Article Subjects: Search article subjects or use the predefined facets to filter by article subject. Click on “Show more” to view all the options. Use this filter to limit your search within a specific article subject independent of the source type. You may, for example, search for articles about "government" from all kinds of sources.

Source Categories: Search source categories or use the facets to filter by the predefined source categories. Click on “Show more” to view all the options. Use this filter to limit your search to a specific type of source, for example Academic sources. This filter option is similar to the Source Topics filter.

Source Countries, Source Regions, Source Subregions and Source states:

Search for sources by geography or use the predefined facets to filter the sources by geography. This search limits your search to sources within a specific region, subregion, state, or country. Click on “Show more” to view all the options. Use the NOT operator to exclude countries or regions.

Article Country: Search for content by the country, region, or city the article is about or filter by the predefined article country facets. Click on “Show more” to view all the options.

Source name: Search source names or use the predefined facets to filter by source names. Click on “Show more” to view all the options. Use this filter when you know which sources you want to include in your filter.

Nature of News: Enter a search or use the predefined facets to search for the type of media in which the news is provided, such as press releases. Click on “Show more” to view all the options.

Date: Search by publication date, using the drop-down menu to delimit the search to include only the last 24 hours, the last week, or the last month.

Best Practices

This section contains best practices and commonly used filter options in the InfoDesk News Library. For more information about filter options, read the Filter Options section above.

The list of posts that appears when you add filters allows you to preview the filters before applying them. Preview the post list to ensure that the posts retrieved by the filter meet your expectations.

Note that the categories shown on the posts in the preview post list are only used in InfoLab and are not the same categories that appear on the posts in Inboxes.

Text Query

A good start when filtering content is to start with a text query.

You can use one single keyword or several keywords or create a complete search string. You can read more about how to combine keywords and create search strings in Help.

Depending on how wide or narrow the search you would like to do, you can search in the Title, in the Description, or in the full Content.

Keywords + Industries

We recommend that you start by adding a text query (one or several keywords or a search string) in the text search bars in combination with the Industries filter.

Preview the result and then use additional filters and facets to refine your search.

Keywords + Source Rank + Source Names

Another commonly used filter combination is to use a text query (one or several keywords or a search string) in combination with the Source Rank and Source Name filters.

Preview the result and then use additional filters and facets to refine your search.

Good to Know

Time Period

When choosing the Time Period for the preview post list, you have the option of selecting from the last 24 hours, the past week, or the previous month. The default time period is the last week.

Posts will be kept for a maximum of 30 days and will then be deleted.

Max Number of Posts

If your filter retrieves more posts, the chart bars will turn red, and you will be prompted to adjust your filter.

Note that the maximum number of posts accepted in Inboxes is 100 posts per day.

Categories Displayed on Posts

Categories shown on the posts in the preview post list are only used in InfoLab. They will only appear on the posts in Inboxes when the same categories are available in the portal taxonomy.

Text Query Highlights

Words from the query text are highlighted in the title and article content in the preview post list to assist you in reviewing the articles and their relevance.

Preview and filter an InfoDesk News Library Feed

All your connected feeds are available in InfoLab Feeds.

You can open an InfoDesk News Library feed in InfoLab to preview the feed and add more filters on top of the original search criteria.

To preview and filter an InfoDesk News Library Feed, follow these steps:

1. Navigate to InfoLab from the main navigation bar. You can also start from your Inbox and select InfoLab from the More menu on the far right in the top menu of the inbox.
   
   
2. To find your feed, simply use the search bar at the top of the InfoLab Feed page.
   
   
3. Click on the feed name to open the Preview and add filter page, where you can access the filter menu and a list of posts that allow you to preview the filters before applying them.
   
   

4. The filter menu offers three search options that can be combined to optimize your search results. These options include a free text search, publication date, and InfoDesk News Library-specific filters and facets.

   a) To search for specific keywords or phrases, use the search bars under the Text search section, which includes Title, Description, and Content.

   b) To narrow down search results by Date, use the Publication Date dropdown at the bottom of the Filter menu and select the desired time period.

   c) Finally, you can use the facets under the InfoDesk News Library filters along with the AND, OR, and NOT operators to further refine your search. Note that the filters and facets are only enabled when content matches the filters.
   
   

5. Review the filter result and adjust your filter options until you are satisfied with the result available in the preview post list. When ready, click Next or the Settings tab.
   
   

6. On the Settings page, you can change the name and description of your updated feed and select another target inbox.
   
   

7. Optionally, check the Restricted checkbox to prevent others from updating the feed. When restricted, a padlock icon will appear on the Feed in InfoLab.
   
   

8. Press Save to save the updated feed.

Manage InfoDesk News Library Feeds

To manage an InfoDesk News Library Feed, follow these steps:

1. Navigate to the InfoLab Feeds page from the main menu or start from your Inbox and select InfoLab from the More menu.
   
   
2. Use the search bar at the top of the page to find your feed.
   
   
3. Click the Menu button to the far right on the feed row to open the menu.
   
   
4. Select Edit to open the Preview and add Filter page, and edit the feed. In the "Preview and filter an InfoDesk News Library Feed" section, you can find more instructions on how to edit a feed.
   
   
5. Select Set Automatic Categorization to tag all posts from this feed automatically. Use the search bar or open the taxonomy to find and select categories. Press Save.
   
   

6. Select Deactivate to pause your feed. A pause button will appear on the feed, and the feed will stop retrieving posts to your inbox. Clicking Activate in the feed menu will reactivate the feed.
   
   

7. To change the inbox where the feed is directed, click Select Inbox and select another inbox.
   
   

8. Select Delete to delete the feed from InfoLab.